At Decant Vault, we carefully prepare and package every fragrance order.
Because perfumes and fragrance decants are personal-use products, our return policy is designed to protect product authenticity, hygiene, and quality.
Returns
We generally do not accept returns for products that have been opened, sprayed, used, altered, or damaged after delivery.
A return/replacement request may be considered if:
- You received the wrong product
- The product arrived damaged
- The product leaked significantly during transit
- The package contained an incorrect item
Please contact us within [X hours/days] of delivery at [EMAIL] with:
- Order number
- Customer name
- Clear photos of the package
- Clear photos/video of the affected product
- Description of the issue
We may request additional evidence where reasonably necessary to verify the claim.
Change of Mind
We do not normally accept returns simply because:
- You do not like the fragrance
- The fragrance smells different from what you expected
- You ordered the wrong fragrance or size
- Your personal perception of performance differs
Fragrance perception and performance can vary based on skin chemistry, environment, application, storage, and individual perception.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer law.
Damaged/Wrong Products
If your claim is approved, we may offer an appropriate resolution depending on the circumstances, which may include replacement, refund, or another remedy required by applicable law.
Refunds
Approved refunds will generally be sent to the original payment method.
Processing times after a refund is initiated depend on the payment provider and bank.
Cancellations
Orders may be cancelled only before they have entered processing/dispatch, where cancellation is operationally possible.