We aim to deliver every Decant Vault order safely and efficiently.
Order Processing
Orders are generally processed within [1–3 business days] after successful payment and order verification.
Orders placed during weekends, public holidays, launches, promotional periods, or unusually high-demand periods may require additional processing time.
Delivery
Estimated delivery:
[3–7 business days] after dispatch, depending on the destination and courier service.
Delivery estimates are not guarantees. Delays may occur due to weather, courier operations, remote locations, public holidays, regulatory issues, or other circumstances outside our reasonable control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
If you offer free shipping, specify the applicable minimum order value and conditions on the website.
Tracking
Once your order has been dispatched, tracking information may be provided by email, SMS, WhatsApp, or through the order-tracking page, depending on the services available.
Incorrect Address
Customers are responsible for providing complete and accurate shipping information.
If you notice an error after ordering, contact us immediately. We cannot guarantee address modifications after processing or dispatch.
Additional shipping costs resulting from an incorrect/incomplete address or customer-requested re-shipment may be charged where permitted.
Lost or Damaged Packages
If your order appears lost or arrives damaged, contact:
[SUPPORT EMAIL]
Include your order number and supporting photos/videos where applicable.